Wednesday, July 16, 2014

Why Worry About Ideology?

by Kent Aitken RSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

Last week Nick declared his public service ideology, his cards on the table.

I've been thinking about ideology since Tariq wrote that we all have one, and I had planned to write out mine upon reading Nick's piece. But it's a delicate question of wording, and something that, if done, I want to do right. I want to make sure that it's not influenced by the issues of the day, including the deserved attention that the public service is getting recently (see: the list at the start of My Public Service Ideology).

(It's also worth considering the comments on that post, including Andrew's comment noting the blurry line between values and ideology. I'll stick with the term for now.)

It's particularly tricky where my ideology seems imperfectly aligned with commonly held principles about the Canadian public service. When this happens, there are several possibilities:

  • My ideology should evolve
  • My understanding of the principles is incomplete
  • The principles need to evolve
  • The common interpretation of the principles is misguided

Occam's Razor - the most obvious answer - would be that I need to either evolve my thinking or learn more. Also plausible is that the common application of the principles is misguided - recently I suggested that the phrase fearless advice, loyal implementation was a slight but profound tweak on the intended idea, propagated through repetition. The least likely answer is that the principles that have been written into law and carried our democracy this far need to evolve.

(That said - unlikely, but not impossible. Much has changed since those principles were established, and we've realized that things are often more complex than they seem.)

Almost a year ago our public administration book club read The Ethics of Dissent, which walks through case studies of public servants exiting official channels - to achieve a goal or to whistleblow. Abandoning, temporarily, loyal implementation. It's fascinating food for thought. But the most amazing thing to me was our discussion about the book - the nature of our own Values and Ethics Code was an hour-long debate, even among people who take time to understand it. But V&E is neither simple nor always easy to apply to our day-to-day experiences. So, my takeaway was that these issues merit more discussion.

For instance, the idea of public service anonymity hasn't been thoroughly revisited since 1996, when the internet looked like this:



Yes, that's GeoCities. Yes, I had one.

Alternatively, recently an executive put the question to a group of us: "What's the Public Service mission?" We've gone from the days of Supply and Services Canada to Public-Private Partnerships and Alternative Forms of Delivery. Has the mission changed?

Which leads to an assumption I'm making that begins to reveal my ideology. I frequently question whether my approach to public service is appropriate. That is, questioning everything and trying to understand the system in which I work. The alternative being functional stupidity, which is an unnecessarily harsh term for a reasonable approach: marginalizing doubt and communication, worrying instead about carrying out whichever tasks you've been given.

However, I don't think that's the correct approach. So I agree with Nick, where he believes in a public service that trusts its people, that is deeply connected to its sense of purpose, and where pride in one's work is the rule, rather than the exception. In short, a public service in which public servants ask higher order questions about what they're doing and why. That is, they feel that they can ask those questions, and they do.

So, to start I had to ask myself the question of why I worry about public service ideology at all, whether it should be left to others, and whether it's an appropriate discussion to try to advance. And here, once again I agree with Nick:

"I believe that public service is at the same time personally rewarding, professionally meaningful, and vitally important to the health of the nation."

Particularly the last clause (see: here, there, everywhere). And I think it's in asking these kinds of questions that we understand and maximize our contributions and their meaning.

Friday, July 11, 2014

My Public Service Ideology

by Nick Charney RSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Nick Charneytwitter / nickcharneygovloop / nickcharneyGoogle+ / nickcharney

There's been a whole lot of public discussion in the media lately on the role of the public service:
Photo courtesy of the NCC

And of course there was Tariq's timely reflection on the public service as an ideology and subsequent discussion in the commentary (See: Public Service as Ideology).

All of this – the experts weighing in and my discussions with friends and colleagues – has got me thinking more and more about my own public service ideology; and while anyone could probably deduce it from views from the last 6 years of blog posts, I figured why not just simply declare it outright.

My public service ideology

I believe that public service is at the same time personally rewarding, professionally meaningful, and vitally important to the health of the nation.

I believe in a public service that trusts its people, where public servants are confident to exercise autonomy within the boundaries of their work and resist the urge to codify that which could otherwise be normative.

I believe in a public service that pursues continuous improvement in its service to citizens, a public service that consistently puts people before processes and seeks mastery over its professional domains by investing more heavily in the former than the latter.

I believe in a public service that is deeply connected to its sense of purpose, that holds up its end of the social contract and in so doing allows public servants to connect to mission the way they connect to everything else in their lives: directly, with few or no intermediaries.

I believe in a public service where pride in one's work is the rule, rather than the exception. One that allows civil servants to demonstrate their pride through their ongoing work as civil servants but also in their pursuits as citizens.

I believe in a public service that sees and accepts the challenge of innovation for what it is: the hard work of future-proofing society. One that understands that there is no magic bullet, and that leans into the hard work of governance.

I believe in an inclusive public service that recognizes that some divisions are artificial. One that recognizes that we are bound together through our common service to the country and its people regardless of our geographic location, place within our classification systems, or jurisdiction within which we operate.

But I also believe in a public service that recognizes that some divisions are necessary. One that recognizes that ultimately, the elected government represents the will of the people, and continues to respect that.

Finally, I believe in a public service that sees the time-honoured principles of fearless advice and loyal implementation as not only the bridge between those artificial and necessary divisions, but also as ongoing, concurrent and constant - rather than static, sequential or time limited.


There you have it. I've declared my public service ideology.

What's yours?

Wednesday, July 9, 2014

Game Mechanics, Hype, and Motivation

by Kent Aitken RSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

For a while I wondered if the idea of gamification would stick on our collective radars. It seems that it will, at least for a while longer - it gets listed as part of the "emerging policy toolkit", written about in business magazines, and several departments are at least exploring the concept.

(A quick definition: gamification is the application of game mechanics to non-game concepts, to drive engagement on initiatives, or to solve problems.)

However, when the idea comes up, it tends to be a narrow view of the subject. Last month an article showed up in Fortune called Looks like that whole 'gamification' thing is over. The author may have overdramaticized the title as clickbait, but there are two issues with the take.

One, she references Gartner's research on the idea's market penetration, but implies that it means that gamification is on the way out. In fact, a period of overhyping followed by a call for maturation is exactly what Gartner predicted (always predicts) would happen.

Two, she only references games. Badges, rewards, educational games for employees at Marriott.

I think there are actually two distinct lenses about game mechanics that are really interesting for organizations. The first is the possibility in some scenarios to create games that serve as problem-solving platforms, such as that Fortune article describes. Though it's important to remember that games are just one part of a much larger toolkit - it is not a hammer such that one should just go looking for nails.

The second, which is in my mind should be far more interesting to most people, is the fact that games provide a preposterously gigantic body of research on why people expend discretionary effort and engage. Gaming companies have accidentally proven amazing points about motivation for managers to learn from.

Mission, discrete goals, challenge, progress, and feedback. With these factors present, people engage.

For a real-world government example, read Blaise Hebert on engagement.

I recommend a trifecta of books that all approach that equation from very different angles:




Drive and The Progress Principle are through-and-through business books. But interestingly, Reality is Broken about gaming is in many ways the one that provides the playbook for managers (though I believe McGonigal avoided the term gamification in it). It sparks the questions to answer about employees' day-to-day experiences.


Game Mechanics

In some cases, government actually building a game - to solve a problem, for education, for outreach - may be the most effective approach. But this will be the outlier application for the idea. For most, the valuable insight into motivation should keep eyes unrolled when the term gamification comes up.